FAQ

Social Wig Co. is here to support your through the entire process, below are the 1st steps to take after you recieve your new hair

 

  • Color Match
    • We understand that it can be hard determining your ideal color match from your computer screen. When sampling the color, you are welcomed to open the merchandise from the packaging, remove the hair net & simply hold the hair up to your head in neutral lighting to determine if the color is a right match for you.

      If it's not an ideal match, we are more than happy to accommodate an exchange.

    • Please contact us via:
      • Chat - Bottom right of the page
      • Email: socialwigco@gmail.com
      • Phone: 415-849-5378
      • *We always guarantee a response within 24 hours and will be happy to help you
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  • Cleanse & Condition
    • Social Wig Co. has strict vendor standards but sometimes there are issues. The 1st thing we recommend our clients to do after they decide to keep the item is to wash their new hair before to insure that the hair is absolutely perfect.
      1. Before washing, gently remove any tangles using only your finger or a wide tooth comb

      2. Wet hair completely using cool running water

      3. Gently lather the hair with a small amount of recommended manufacture shampoo, making sure that the hair is traveling in the same direction. DO NOT rub hair; this will cause tangling

      4. Rinse thoroughly under cool running water until water runs clear

      5. Wrap wig or hairpiece in a towel and gently pat dry  

      6. Spray with Leave-In Conditioning Spray (3-5 pumps) keeping away from base

  • Dry
    • Air drying your wig will give the best results. The fiber will dry fastest; be sure the cap is completely dry before wearing, storing, or displaying because if it is wet the wig could stretch out.
    • Do NOT blow dry
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  • Style
    • If you ordered a human hair or an HD (heat resistant) wig or topper you can style your new hair using thermal heat tools like curling iron, hair dryer, roller, etc)
      • Set the heat settings to a maximum of 270°-280F
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  • Storage
    • The best way to store a wig is on a wig stand or mannequin. Storing a wig on a wig stand prevents the wig from becoming stretched, tangled, misshapen or dirty between uses. The wig stand will also help maintain the factory produced style and shape of your wig. Wigs should be stored in a cool dry place free of dust, mildew and high temperatures.