Free Exchanges!

Social Wig Co. understand that "buying alternative hair" online can be tricky, which is why we are happy to offer free exchanges!

 

Exchange Details

  • Return Policy
    • We can not return wigs or toppers because they are considered a personalized hygienic product & can not be returned. We are not alone - other alternative hair suppliers do not allow return for the same reasons.
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  • Exchange Policy
    • We are pleased to accommodate exchanges within 14 days from date the merchandise is shipped.
    • We understand that you need to "open & try on" the merchandise but the returned item must not be extensively worn, cut, colored, washed or tampered with. If the returned item does not meet the aforementioned criteria, the product will be returned at customer's expense.
    • All merchandise considered for exchange must be pre-authorized by SWCo. & returned in its original condition with the original labeling & packaging, including original product box.
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  • How To Make An Exchange
    • You have 14 days from date the merchandise is shipped to exchange merchandise.
    • All merchandise considered for exchange must be pre-authorized by Social Wig Co. & returned in its original condition with the original labeling & packaging, including original product box.
    • Social Wig Co. will provide an RMA (Return Merchandise Authorization) label, which must be included inside the returned package
    • Please contact us via:
      • Chat
      • Email: socialwigco@gmail.com
      • Phone: 415-849-5378
      • *SWCo. operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
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  • Color Doesn't Match?
    • We understand that it can be hard determining your ideal color match from your computer screen. When sampling the color, you are welcomed to open the merchandise from the packaging, remove the hair net & Simply hold the hair up to your head in neutral lighting to determine if the color is a right match for you.

      If it's not an ideal match, we are more than happy to accommodate an exchange.

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  • Exchange Shipping Costs
    • Clients are responsiblefor their own exchange shipping costs.  
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  • Exchanges without an RMA
    • The return address may be different from the address your order was originally shipped from, an RMA facilitates tracking of your returned product and expedites everything. Please note that refunds for merchandise returned without contacting us cannot be guaranteed
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    • Damaged merchandise
      • If your order is damaged please contact us. We will send return instructions along with RMA (Return Merchandise Authorization) label, which needs to be included inside the return package.
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  • Lost Orders
    • Should merchandise be lost in transit, SWCo. will replace the goods after the shipment has been traced. Upon notification by the carrier of non-delivery, a claim will be filed, and the merchandise will be replaced or a credit issued.
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  • Delivery Refusal
    • Any customer who refuses an order at the time of delivery will incur a twenty percent (20%) restocking fee plus any freight charges accrued as a result of the refused shipment. Orders refused as a result of an error on the part of SWCo. will not incur the above mentioned fees.